Quote:
Originally Posted by mgmueller
Just got another eMail from CS: Archive, un-archive, download. Not working of course. In the same eMail they promised to explain, how to permanently delete, if the archive-thingy should fail.
I hope, they don't explain I have to go to my library and delete from there...
At least hiding the titles on nook works for me...
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Their emails response to me was to tell me that they needed more info in order to look into my inquiry - the order number or the last 4 of the cc used. I feel like I'm starting at square one again, gave them the info and explained it all over again because it will probably be a different rep that reads it.
I was in B&N yesterday and explained to the CS manager there the problem I was having, as well as a CC default error I was getting. The manager was very kind and sat down with me (had my laptop there plus Nook) to try and work through these issues. He called CS on my behalf and they promised him they'd have a manager delete the book. However, it's still there so it hasn't happened yet. Surely it can't be that hard to delete a book out of a customer's library? My problem seems to be that even though I archive it, it likes to hop back into my library and therefore shows up on my Nook. It's the book that will not go
Linda