Hi guys,
First post here. I've been using my Sony PRS 505 for the last seven months without problem but today the top-right part of the screen has blanked out and there are vertical and horizontal lines running across it. Naturally I flipped, cried etc and now I'm going to have a go at getting it sorted out.
Been doing a bit of research for the last hour or so and it seems that this is a relatively common occurrence and that it's likely due to a damaged sub-thingumyjig at the back of the display. Therefore Sony are likely to claim that it is not covered by warranty and fixing it will cost me as much as buying a new reader.
Well, bollocks to that I say. I was reading the thing on the train from London to Guildford this afternoon with no problems. Spent a couple of hours in Guildford and when I opened it on the train home the screen wasn't working. The reader was in my bag, in it's case and there was no impacts or being squashed or anything like that. So the way I see it is that if it is a fault then it should be a no-nonsence repair/replace (by the retailer, in this case Waterstone's) or if it is 'user damage' as I suspect they will claim then the product is not fit for purpose as any kind of portable consumer item should be able to stand up to being in a bag for a couple of hours.
So, I'm off to Waterstone's tomorrow, receipt in hand and armed with a printout of the Sale of Goods Act to see what they say. Thought I'd create this thread for the good of any current or future victims of this problem. If Waterstone's try to give me the brush off then I'm going to see it through to the bitter end on this one I think.
Oh, by the way, before I get started does anyone think I'm being unreasonable?
