Quote:
Originally Posted by Kevin2960
Please return the product via a trackable service to ensure that it does not get lost in the return process.
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This statement is ambiguous in that it might *imply* that the "return process" also returns you your money.
Quote:
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Please advise if you would like us to reorder a replacement for you? You will be charged again once the replacement product has been dispatched.
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This statement is very clear in that they are going to charge you for a replacement.
Still confusing.
They should have just asked you whther you wanted a replacement at no charge or a full refund.