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I'm not quite sure what they mean either to be honest. What I would expect is for you to return your reader then once they have received it for you to get a refund or replacement.
I don't think I could be bothered with all of this nonsense.
Is there a whsmith store near you - I would take your reader in and demand a refund/replacement on the spot - they can then deal with the faulty reader in store. What a palava.
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