[Kevin2960]

RECIEVED from Retailers WHSmith Online,

"Thank you for your email regarding order .

I can appreciate how frustrating this must have been for you and would like to assure you that we’ll be investigating this matter to establish whether you've highlighted a quality control issue, so we can ensure all our remaining stock is of our usual high standard.

I am very sorry that we let you down on this occasion. Please feel welcome to return the faulty E-Reader tomyself at the address below, quoting reference XX-0000000-XXXX.

WHSmith Customer Services.
Greenbridge Road
Swindon
SN3 3LD

Please return the product via a trackable service to ensure that it does not get lost in the return process. Please advise if you would like us to reorder a replacement for you? You will be charged again once the replacement product has been dispatched.

Thank you for bringing this matter to my attention. Your feedback is vital in ensuring we continue to meet our customers' expectations. If I can be of any further assistance, please don't hesitate to contact me.

Kind regards
Customer Service Coordinator"




So they want me to send back the OLD one, and Pay a second time at full price, for One Reader,

Ummmmh Now why Don't I fancy that Idea ???

My Reply,



"Hi,

I'm a little confused by your reply, You expect me to pay AGAIN to replace Faulty goods ?

Under the Sale of Goods Act, etc I believe I am entitled to a free replacement or Full Refund,

I do want a replacement, but if you are refusing to do this, then I require a full refund as the goods are faulty and not of saleable quality.

I anxiously await your response,

Regards "


They are Kidding Right ???