Quote:
Originally Posted by moosejons_dad
I have a different outcome with the exact same set of circumstances...The Sony people could not fix my 500 and offered me a 600 replacement for free.
I jumped at the offer and still had to wait three weeks to get it. There was a different story each time.
My advice is to try again with another Sony agent and he might be more
in tune with giving you a new reader. Call first thing in the morning,
and good luck.
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Can you give the rest of us your repair ticket number or identifying information. So, we can reference your outcome to Sony when we call them. My guess is that if people start calling demanding a free 600, they will deny that the problem is widespread and/or happening at all. So, having a case number to refer them to would be very helpful.
Thanks in advance for your help,