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I had the same experience yesterday - seeing that I still had books marked as "Available Soon" I called and asked what exactly their definition of soon might be. I got the same "we're waiting on the publisher line", which I responded to by pointing out that one was available in ePub on the several other sites, including the publisher, and the other two were classics series published by Sony.
The customer service rep very nicely gave me a credit for the amount I paid for the books.
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