Quote:
Originally Posted by mykoffee
I called B&N customer service and this time the wait time was less, thankfully. The rep I spoke with said that there is no way to remove it off the Nook until it's deleted from my digital library. Since I am not able to do so on my end he said he'd submit a form to have it taken off by Barnes and Noble. He said I should wait a few days and then call them back if it doesn't disappear.
To add a few details -
-I purchased the faulty book on 1/25, before I even got the Nook, and it hasn't disappeared from my library yet. To have it show up on my Nook and refuse to leave has been frustrating to say the least.
-I can't re-download it and overwrite it because the file is faulty on their end, they've removed it for sale and are contacting the publisher.
-It's showing up in black on my Nook, not even grayed out. I've tried plugging the Nook into my pc by usb and looking in both the B&N library folder and even the my documents folder just in case, it shows up in neither.
I hope they're able to remove it on their end. It seems ridiculous to me that deleting an ebook would be this difficult. I'm still in the return window and may do it and get a Kindle instead if this can't be resolved.
Linda
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Just got another eMail from CS: Archive, un-archive, download. Not working of course. In the same eMail they promised to explain, how to permanently delete, if the archive-thingy should fail.
I hope, they don't explain I have to go to my library and delete from there...
At least hiding the titles on nook works for me...