MobileRead Forums - View Single Post - Sony Ebook Store Customer Service Experience

craigwillie · 03-03-2010, 11:31 AM

Just an FYI for books that have not yet been made available in ePub format -

I had a book that I had purchased in 2008 when I had alot of credit in my account but had not read yet. When I went to download it, I was unable to as it was not yet available in ePub.

I called customer service, and they gave me the line that the book had not yet been supplied to them in ePub from the publisher - until I pointed them to the publisher's website where the book could be purchased and downloaded in ePub.

Long story short, they gave me a $10 account credit for the book, and said it would still be available in my account when they got around to make it available via ePub.

03-03-2010, 11:31 AM	#9
craigwillie Member Posts: 12 Karma: 78 Join Date: Jul 2007 Device: rooted nook	Refund for books not available in ePub format Just an FYI for books that have not yet been made available in ePub format - I had a book that I had purchased in 2008 when I had alot of credit in my account but had not read yet. When I went to download it, I was unable to as it was not yet available in ePub. I called customer service, and they gave me the line that the book had not yet been supplied to them in ePub from the publisher - until I pointed them to the publisher's website where the book could be purchased and downloaded in ePub. Long story short, they gave me a $10 account credit for the book, and said it would still be available in my account when they got around to make it available via ePub.