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Mine froze up and had to be returned for replacement. If it is indeed caused by firmware updates then I will just not do any more updates. None of the updates have addressed my concerns anyways. My main concern is the huge amount of blank space between lines on html e-books. However I did try to reload the firmware before I sent it back. It stuck at same place in that process as it did before I tried it. I have asked the tech support what is causing the problem. No answer so far.
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