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Another call to Sony today and I believe I finally got the truth--I was told they couldn't find a fix and I was given two "options": first, leave my reader with them until they figure out a firmware fix but they don't know when that is going to happen. Second, they can ship back the unfixed reader to me right now.
I think I've wasted too much time with them. I'm not even sure if they are working on it or not because the guy I talked to said they were busy updating other units right now (with the same defective firmware?). I just filed a complaint with New York BBB.
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