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I had a similar screen freezing problem last night, and here's what I did to fix it. I found these instructions somewhere online but I don't remember where so this is just from memory.
Starting with the Reader disconnected from computer:
Step 1: Hold down reset for a few seconds.
Step 2: Slide power switch to turn on.
Step 3: IMMEDIATELY plug in the usb cable to connect to computer before the Reader can go through the rebooting process.
I had to try this a few times to get the timing right, but on about the 3rd try I got the "USB connected" screen. I don't know if this will fix your particular problem, but I figured I might as well suggest it. Good Luck!
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