Quote:
Originally Posted by mgmueller
I've got the same thorn. And even though I can hide my 2 failed purchases, it still bothers me. Archiving is not deleting, it's a compromise at best.
Good luck with CS. To me they repeatedly stated, they can't delete but I should do so. Hey guys, I've told you 734 times, that I CANNOT delete. It's grayed out and not accessible. Typical example of CS who's been trained in theory, but actually never has been playing around. This thread clearly shows, that it's a common problem. And it would be so easy to solve... Best solution would be, automatically deleting failed purchases after 24 hours. Either you re-purchase instantaneously after having failed, or you'll never do. Someone earlier in this thread reported, his titles did disappear after some time.
For books, I've re-purchased the very same title, thus "overwriting" the failed purchase. Didn't work for magazines/newspapers though. I get the next issues, but the failed one remains.
|
I called B&N customer service and this time the wait time was less, thankfully. The rep I spoke with said that there is no way to remove it off the Nook until it's deleted from my digital library. Since I am not able to do so on my end he said he'd submit a form to have it taken off by Barnes and Noble. He said I should wait a few days and then call them back if it doesn't disappear.
To add a few details -
-I purchased the faulty book on 1/25, before I even got the Nook, and it hasn't disappeared from my library yet. To have it show up on my Nook and refuse to leave has been frustrating to say the least.
-I can't re-download it and overwrite it because the file is faulty on their end, they've removed it for sale and are contacting the publisher.
-It's showing up in black on my Nook, not even grayed out. I've tried plugging the Nook into my pc by usb and looking in both the B&N library folder and even the my documents folder just in case, it shows up in neither.
I hope they're able to remove it on their end. It seems ridiculous to me that deleting an ebook would be this difficult. I'm still in the return window and may do it and get a Kindle instead if this can't be resolved.
Linda