Quote:
Originally Posted by Gatecra5her
Yeah I like the technology and devices, just a bad experience with business I suppose 
Hopefully I can move on from complaining on this forum to contributing in other threads now  Though I have yet to get a response from my letter to sony I suppose! |
Sorry to chime in late but I think its worth sharing a story from a friend of mine. He bought a 42" plasma TV and it failed after 18 months (the warranty was for 12 months). This was when plasmas were just out so he paid a lot of money for it.
He was pretty annoyed and after getting the old "out of warranty" speil he rang the Cititzens advice. They said that in the UK electronic devices are legally supposed to work for 7 years (outside of damage that is)! He filed a claim with the small claims court and he had a new TV within a couple of weeks. In other words it doesnt matter what the warranty is, electronic devices are guaranteed for 7 years under UK law (at least then that was the case).
These companies hope that most people will just give up so they can ditch their responsibilities under the law. You should probably forget about trying to reason with them and just file a claim with the small claims court. They will have to prove that you broke it, which is practically impossible unless they can prove the outside casing was damaged when they received it (which seems unlikely given what you've said).