Quote:
Originally Posted by Writernan
Robertb:
You're doing a very good job at developing rapport. And it's very obvious that you want to help.
I also understand 'corporate' thinking about people trespassing into areas that they shouldn't. I just wish there was someone on the forum that could actually offer support. It would sure make things go faster for us as customers, but probably wouldn't work as well from the company's standpoint.
Having said that ... I'm still waiting for a response. From one of your posts, you indicated the tech people were aware of my problem so I really felt I would hear from someone by now. Any ideas about the delay? Or is there a 'standard' turnaround time to emails?
Perhaps I should have called ...
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Dear Writernan:
They have your email and they are trying. The guy that knows about your case, Elliott, left at noon feeling very ill. I am trying to get someone else on this.
In any case, we will want more info I am sure. We want to get this right and not have you try things that do not work.
IF you can call tomorrow we can get this solved! Elliott, I hope will be back. You may get a reply today by email... but I still think a phone call would help. We need to exactly understand what you tried and did not try.
Bob