Quote:
Originally Posted by Writernan
Robertb:
You're doing a very good job at developing rapport. And it's very obvious that you want to help.
I also understand 'corporate' thinking about people trespassing into areas that they shouldn't. I just wish there was someone on the forum that could actually offer support. It would sure make things go faster for us as customers, but probably wouldn't work as well from the company's standpoint.
Having said that ... I'm still waiting for a response. From one of your posts, you indicated the tech people were aware of my problem so I really felt I would hear from someone by now. Any ideas about the delay? Or is there a 'standard' turnaround time to emails?
Perhaps I should have called ...
|
I talked to one tech but another was out. Let me go try top light a fire!! I do not want you waiting!