Quote:
Originally Posted by Writernan
Robertb,
Yes! Very frustrated!
I realize you aren't "support," but from some of your posts, you seem to be pretty savvy about the operation of the unit so I had hoped you could help. Or at least offer insight on some of the issues.
In any case, I emailed the 'real' support around noon. No response as yet. I'm trying to be patient. 
Will post results on the forum so other members will know how things turned out. |
Dear Writernan:
I hear your frustration and that is why I am glad you did the email! I am a person who puts themselves easily into other's shoes. When someone posts a problem I DO worry and I do care. You are frustrated with the device. I share that frustration plus the frustration of wanting to get you happy again.
I do not easily relax when someone is having a problem. I try to develop good rapport with everyone on this forum. But, alas, technically, others on here make me embarassed with how little I know of my own device. I am good... but "a man has to know his limitations".
It is NOT that I do not want to help. I do badly. It is just that every time I stick my nose into the technical arena my Product Manager raises hell. He is afraid I am doing the tech team's job and may only heighten your frustration level! My aim is to get you happy the way I see fastest... and that is to get you thru to the best people we have.