Robertb,
Yes! Very frustrated!
I realize you aren't "support," but from some of your posts, you seem to be pretty savvy about the operation of the unit so I had hoped you could help. Or at least offer insight on some of the issues.
In any case, I emailed the 'real' support around noon. No response as yet. I'm trying to be patient.
Will post results on the forum so other members will know how things turned out.