Okay here is the scoop. that really is not the correct phone number, the person over there had me remove the software and then put it back on (he didn't know what he was doing) and then gave me the phone number to the connect people and it was removed like a piece of cake.
I suggest people write this number down, perhaps whoever does the wiki can add this in there somewhere.
Connect software customer service number is: 1-866-919-7669
I think I am going to add this to my BOOKS READ.rtf that I keep and put on my reader as well, can't have too many backups somewhere.
Thanks for all the help. I am good to go.... oh the people at connect were really nice. My guy was named Jesse.