View Single Post
Old 03-01-2010, 02:18 PM   #14
Robertb
Astak Director, Bus. Devl
Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.Robertb ought to be getting tired of karma fortunes by now.
 
Robertb's Avatar
 
Posts: 2,560
Karma: 2500000
Join Date: Apr 2008
Device: Astak Pocket PRO
I am trying to be in your place!

Quote:
Originally Posted by Writernan View Post
The light turned green after 5 hours. What advantage would there have been to leave it charging for another 3-7 hours? The main reason I put it back on the charger was because of the recommendations I'd read on this forum, as well as to make sure this was not the source of my problems.



I appreciate what you're saying, but if this unit was "hand checked" why isn't it working?



Did you read what I wrote in my last post? Yes. I downloaded ADE and my device is registered. I used it to download ebooks on the original unit, as well as this one. The books opened without a hitch on the original, but won't on this 'new' unit.



I've read the FAQ sheet numerous times. I found nothing there that tells me how to get an ebook to open when the hourglass freezes.

Work with you how???? The unit isn't working. Unless you can give me explicit instructions on how to make it function as it should, I don't know what else I'm supposed to do.

I'm sorry if I sound harsh, but put yourself in my place.
Writernan:

You do not sound harsh... you sound frustrated.

I am also. My job is Business Development and not tech support. I am sorry for the agravation; but our tech people believe they can get all sone for you. If you will email: support@astak.com or phone (tollfree) we can get this resolved.

During a hand testing of a Pocket PRO it includes the laoding of files onto the device to try it out. At the end of the testing they delete those files so the device works with your computer and not our computer. Having deleted files on it is a standard thing for hand-checked units.

Call of email us!! I can't solve this but they can and will. Please relax a bit and let us get this right.

I am on YOUR side in wanting to make you happy. I just need you to talk or write with tech support. I am unable to solve the problem through posts... but our techs are aware you are having a problem and want to help!!
Robertb is offline   Reply With Quote