Quote:
Originally Posted by Robertb
You really should have charged 8-12 hours initially. This would have prevented your having to go 5 more hours the second time.
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The light turned green after 5 hours. What advantage would there have been to leave it charging for another 3-7 hours? The main reason I put it back on the charger was because of the recommendations I'd read on this forum, as well as to make sure this was not the source of my problems.
Quote:
Originally Posted by Robertb
They are 100% checked by a tech before we send them as replacements. They are, like yours that you sent back is, still new... with only a few weeks on it. One of these units is better than a new one as it is "proven fine" BY US. New units are checked only by the factory on an assembly line. Hand checking is much more accurate.
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I appreciate what you're saying, but if this unit was "hand checked" why isn't it working?
Quote:
Originally Posted by Robertb
Have you downloaded Adobe Digital Editions? That may be why your pdf will not read.
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Did you read what I wrote in my last post? Yes. I downloaded ADE and my device is registered. I used it to download ebooks on the original unit, as well as this one. The books opened without a hitch on the original, but won't on this 'new' unit.
Quote:
Originally Posted by Robertb
IF you give this a chance you are going to be happy. Just work with us please. Did you read the FAQ sheet?
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I've read the FAQ sheet numerous times. I found nothing there that tells me how to get an ebook to open when the hourglass freezes.
Work with you how???? The unit isn't working. Unless you can give me explicit instructions on how to make it function as it should, I don't know what else I'm supposed to do.
I'm sorry if I sound harsh, but put yourself in my place.