Quote:
Originally Posted by Writernan
In a PM with Robertb, I was told I would be getting a NEW reader. The original reader was defective out of the box and was sent back within about 3 days.
I've noticed considerable emphasis has been put on giving the unit an adequate charging, so I tried charging it again last night. It took about 5 hours (again) to become fully charged. That's about 14 hours total with little use in between charges.
Anyway, I tried again to open the ebook and still nothing. This is a pdf file that opened without a hitch on my original reader so it would seem it's a 'good' file.
Looking forward to what Robertb has to say about all this.
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Dear Writernan:
You really should have charged 8-12 hours initially. This would have prevented your having to go 5 more hours the second time.
Often, units are returned that work perfectly but the battery is not great so all that is needed is a battery replacement. Almost always people want their replacements as fast as possible. So... to please everyone we replace first and fix the problem later. Instead of spending numerous hours trying to find the problem... we look at the problem AFTER we send the replacement. This is done to please the customer!
You MAY have gotten a unit that somebody else sent back due to the need for a new battery. These are better than new. They are 100% checked by a tech before we send them as replacements. They are, like yours that you sent back is, still new... with only a few weeks on it. One of these units is better than a new one as it is "proven fine" BY US. New units are checked only by the factory on an assembly line. Hand checking is much more accurate.
Have you downloaded Adobe Digital Editions? That may be why your pdf will not read. Call and let us walk you through it. 1-866-368-8788.
IF you give this a chance you are going to be happy. Just work with us please. Did you read the FAQ sheet?