Quote:
Originally Posted by HarryT
Increasingly? I'm afraid you're being a little naive if you think that's a new phenomenon. A business has a legal duty to act in the best interests of its shareholders - that's how it's always been. There's nothing new in that.
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What has changed is the timeframe that is being used. In the past companies looked at the long term profitability of their business and ensuring customer satisfaction and repeat business was a good thing. Increasingly the current quarter is all they care about and if this quarter's profits are improved by damaging customer relations then so be it. Next quarter or next year can be dealt with by the next CEO.