Quote:
Originally Posted by kennyc
And therein lies the problem. Businesses (corporations) increasingly don't give a rat's ass about customers, they only care about the ROI to investors. If they can f**K the customer and increase the ROI they will. It is only when the "treating the customer right" happens to coincide explicitly and measurably with ROI that they will "implement it."
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Increasingly? I'm afraid you're being a little naive if you think that's a new phenomenon. A business has a legal duty to act in the best interests of its shareholders - that's how it's always been. There's nothing new in that.