Quote:
Originally Posted by Harmon
.... And finally, it seems to me that when businesses treat their customers fairly, their customers treat them back the same way.
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And therein lies the problem. Businesses (corporations) increasingly don't give a rat's ass about customers, they only care about the ROI to investors. If they can f**K the customer and increase the ROI they will. It is only when the "treating the customer right" happens to coincide explicitly and measurably with ROI that they will "implement it."