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Presently I take my documents from Word, with smartquotes, paste it into Dreamweaver to have it convert smartquotes to proper HTML code ("“" and "”"), then open that HTML doc in Sigil to create my ePub. This process preserves the curlyquotes in a format that is readable on any properly ePub-compliant reading device or software. It also works for any other characters for which there is a proper HTML coding (M-dashes, for instance). These ePubs test as ePub-compliant, which is what all e-book producers should be shooting for.
I realize there are some reading devices and software that have problems with these characters. But most of these devices or software are not ePub-compliant, and I refuse to create e-book formats to cater to non-compliant devices and software... if we book producers did that, and readers accepted it, there would be no incentive to make all reading devices and software properly compliant.
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