What steps did Amazon have you perform the first time? Restart or reset to factory settings? Any hacks on it? Are you up to date on your
firmware?
From the
troubleshooting page.
Quote:
Kindle screen frozen or Kindle unresponsive.
Possible cause: * Low battery charge.
1. Plug the Kindle into a wall outlet.
2. Ensure the Kindle is charging (the indicator light should be on).
3. Wait 2 minutes.
4. If necessary unplug the Kindle and reset by moving and holding the power switch for 15 seconds before releasing it.
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