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I'm loving mine. Having come to terms with the grayness of the screen, which is, it needs to be said, definitely gray. The glare that people mention is not at all a worry for me.
Funnily enough I also had the book mark glitch, after it had been working fine for a few weeks. Just suddenly stopped working. But the facility came back after I book marked a couple of time going through the menu. Then I tried doing so on screen and was able to again. I wasn't getting the dictionary, i was given the notes option or nothing. Odd tho'.
I would definitely recommend the reader - indeed, am doing so to anyone who'll listen. Turning into a real reader bore! Just such a blast to be able to carry 360 books, all of which were free, anywhere, anytime - glorious!
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