Quote:
Originally Posted by Gatecra5her
Hi guys, just a quick update.
I phoned trading standards today and they advised me that due to the Sales of Goods act, they are under a Burden of Proof to 100% prove that the damaged caused was due to me. If they cannot do this (there's no way they can, because it wasn't me!) then they, by law, must provide me with a refund, repair or replacement at no cost to myself.
I think this applies to Waterstones though, not Sony. The problem being I do not have the receipt! However, trading standards says as long as there is a witness to the purchase (there are several) then that is good enough...plus I'm assuming there should be some form of tracking system with batches and serial numbers of the readers, so they'd know it was bought from Waterstones - Sony confirmed this themselves!
I will write a letter to Sony regarding the advice from trading standards and post their reply!
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If you paid by credit card or bank card, then you have a paper trail even without the receipt.