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Even though I own 3 Sony readers and have always recieved excellent service I am appalled at the service you have been rendered. Maybe our economy is so bad that they hire ignorant sales reps that don't have a empathetic/sympathetic bone in their body. Everybody needs jobs, right?
I really, really hope that if you do not see your problem resolved you do NOT buy another Sony!!!!! I wouldn't buy another Sony for the rest of my life if the situation was reversed.
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