OK, I just sent my brother in London a Reader. I turned it on before I sent it and I know it worked just fine. He received it and plugged it straight into his computer via USB. At this point, the battery was probably dead or close to dead.
The system didn't even detect the Reader connected to it despite having the software already installed, and pushing the power button or connecting it back to his computer just makes a yellow light on the side blink once. It won't charge via USB, and I didn't send him the actual AC cord. Can't reset it or hard reset it, and the screen is stuck like this:
Any ideas, anyone?