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...it is possible that you may find that EPUB documents from another source will be displayed with justification on the Reader.
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Well, if I were you, I would ask them to send me ONE book in EPUB format that is displayed justified on the PRS. Just one excerpt from a book would suffice!
As usual, the person who reads and answers the e-mails has no clue whatsoever about the technical capabilities.
Anyway, it's good to hear that you received a reply (how long did it take?) At least we know there is somebody at the other end of the line!