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Hi Harry,
That's my biggest concern, they have pictures of the deep insides of the reader, which has a broken screen. I have the same argument as them, it's broken and I never broke it. It's not the outer layer of the screen that's broke it's the layer underneath apparently, how does that even happen? They don't know how it happened and I know for a fact it wasn't me. Perhaps trading standards can help as they're effectively blaming me but can't explain how anone would do the damage.
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