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Hi Harry,
I was given the number for Sony's complaints department yesterday and was on the line for half an hour with them, then a supervisor - for half an hour straight they just kept going on and on about how "damage isn't covered". I don't know how they can say "We're not saying you've dropped it or broken it, but damage isn't covered", that's the biggest contradiction.
I got cut off whilst in the middle of my 355th plea for them to fix it, so I'm going to phone them back today before I phone trading standards.
They said I can request pictures of the insides that are broken, but what use would that be to me?
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