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I would try what deltop said above. I would start very polite and ask to speak to the manager on duty. No use telling your story to people that do not have authority to do something about it. I would be polite to the manager and see what kind of deal could be reached. (perhaps a refurb unit, ...etc). If they would not work with me, then I would raise cane.... Some say that does not work, but I can tell you it does. Not the preferred way of getting customer service, but as a last resort, why not....
If that didn't get some results I would call Sony and get someone in authority on the line there. Start polite, get their name and if possible an extension/email address so you can follow up with them. If they will not work with you, then again I would get all kinds of in their face.
Because of the length of time they may not just hand you a new one... but they OWE you something.....
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