MobileRead Forums - View Single Post - PRS-600 UK Sony Warranty is useless!

deltop · 02-24-2010, 06:43 PM

Forget about dealing with Sony, you need to go through Waterstones. They are the ones you need to be chasing up and they are the ones who need to fulfill their legal obligations under the Sales of Goods Act 1979. You always always always deal with the retailer especially if your item is less than a year old, don't be fobbed off with "it's the manufacturers problem, that's what the warranty is for", or anything along those lines. Your contract is with them NOT the manufacturer. Have a look here:

http://www.bbc.co.uk/blogs/theonesho...ter_downl.html

Read through the first letter, noting this part:

"This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements.

The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold.
"

So as I said forget about dealing with Sony and politely but firmly insist that Waterstones deal with matter as they are legally obliged to do so. In the first instance talk to the manager in store (or a supervisor if you bought online), if that gets you nowhere send the letter.

02-24-2010, 06:43 PM	#20
deltop Zealot Posts: 136 Karma: 244 Join Date: Aug 2007 Device: Kobo Glo	Forget about dealing with Sony, you need to go through Waterstones. They are the ones you need to be chasing up and they are the ones who need to fulfill their legal obligations under the Sales of Goods Act 1979. You always always always deal with the retailer especially if your item is less than a year old, don't be fobbed off with "it's the manufacturers problem, that's what the warranty is for", or anything along those lines. Your contract is with them NOT the manufacturer. Have a look here: http://www.bbc.co.uk/blogs/theonesho...ter_downl.html Read through the first letter, noting this part: "This legislation also states that the seller, not the manufacturer, is legally obliged to sort out a problem if the goods do not meet these requirements. The Sale of Goods Act 1979 (as amended) says: if goods break within the first six months after purchase then there is a presumption the goods were faulty when sold. " So as I said forget about dealing with Sony and politely but firmly insist that Waterstones deal with matter as they are legally obliged to do so. In the first instance talk to the manager in store (or a supervisor if you bought online), if that gets you nowhere send the letter. Last edited by deltop; 02-24-2010 at 06:50 PM.