Quote:
Originally Posted by omk3
I don't care so much about the refund, as about the quality of service in general, so I really wouldn't want to go through the trouble of getting the credit card company into this.
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The cost of the book aside, the point to demanding a refund and disputing a charge with the credit card company is to accomplish the same kind of thing as your bad review did: force the seller and the publisher to do something to fix the book. The volume of sales at a seller like Waterstones is such that if you just say, "Well, I'm taking my business elsewhere," they're not going to notice your departure nor particularly care. If you want the formatting of these ebooks to get better, then bad reviews and forced refunds through the credit card company for a shoddy product will certainly get their attention.