Thread: Why I'll never give another penny to Waterstones
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Old 02-23-2010, 04:35 AM   #22
roger the rabbit
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I would agree with other posters - complain to your Credit card company asking for a refund - that is one of the things you pay them for! They are jointly responsible with Waterstones. You have enough evidence.

Maybe that will be yet another reason they should re train their useless customer service dept.
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