Quote:
Originally Posted by omk3
Theoretically they could contact the publisher and demand a good version of the ebook. That's actually what they should do, because presumably more people will buy the book and will obviously have the same complaint.
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The error you describe is very elementary and a result of sloppy practice on the part of the technicians who converted the book. Unfortunately most publishers outsource their ebooks to 'conversion houses', some of which are of very dubious quality. As is usual in such cases, people will just keep passing the buck until someone is forced to pay for the mistakes.
My advice would be to write to Watchdog, Which, and any other consumer association you can think of. eBooks made the news over Christmas, so one of them might pick up the story and put some pressure on Waterstones, which is the only way to get a real result.