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Wow the CS is very good. I had never used it in years of using amazon.
They walked me through the reset but the black dot stayed even when the unit was completely off.
They are shipping me a new unit ahead of my return so I wont be without a Kindle. I wonder if everyone has such a good experience? I have been a loyal customer for years and this is my 3rd Kindle.
Very pleased with the experience.
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