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Old 02-19-2010, 05:28 PM   #20
Robertb
Astak Director, Bus. Devl
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Posts: 2,560
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Join Date: Apr 2008
Device: Astak Pocket PRO
Carlos: let Astak help you!!

Quote:
Originally Posted by Carlos 31 View Post
Hello! I got my device today and I'm having the same problem as Laura . The start screen freezes when it gets to 2 bars and that's it. It's still charging for the first time but let me tell you it does not look fine. I have already tried restarting it and every time is the same... it just gets up to 2 bars and then it dies ( apparently). Any help?
Dear Carlos:

We would be more than happy to help. I admit I do not know what you mean about "gets to 2 bars and that's it". Are you talking about the battery?

Did you let the device charge 8-12 hours before using it? Did you read the FAQ sheet at: www.theEZreader.com under "support"?

In any case:

tollfree: 1-866-368-8788
email: support@astak.com

We will help you!!

Welcome to the Astak Dedicated Forum!! We are glad you are here and posting!

Last edited by Robertb; 02-19-2010 at 05:30 PM.
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