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Oh, I agree that the reader itself works well enough. The organizational tools are rather primitive , but once you have selected a book and are reading it, it works fine, especially with the flash enhancement that lets you assign the turn page function to the joy stick.
As far as the Connect software goes, obviously your mileage varies. I find it to be an amateurish knock-off of iTunes. Yes, the upgrade this spring made it a little less likely to lock up (with the original software, I had to kill the program about 1/3 of the time), but it's still slow as a dog, poorly designed and yes, it still locks up on me from time to time. Since you asked (don't you wish you hadn't?), I will go over some of the issues that I see:
-it goes off into never-never land whenever something unexpected happens, such as the connection to the Connect store drops or it takes too long to transfer to the eReader.
-it becomes non-responsive for long periods of time (something that was preached against way back in 1990, so it's not like it requires any new techniques. Any experienced Mac or Windows programmer knows how to avoid it).
-You have to create collections on the pc, then transfer them to the eReader. Very kludgy.
-Very limited ways of organizing the books, basically you can organize by author, title, date and that's it. No categories, series, or any of the various ways people traditionally organize books. Take a look at iTunes and see how many ways you can organize the songs.
I could go on quite a bit more, but I think you catch my drift here. In general, the connect software comes across to me as something that was slammed together in the space of a week by the office intern. I expect something much more polished in a consumer grade product.
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