Thread: Help!
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Old 02-18-2010, 09:07 PM   #10
Robertb
Astak Director, Bus. Devl
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Device: Astak Pocket PRO
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Quote:
Originally Posted by Writernan View Post


Rec'd my PEz yesterday. Charged it up and tried to download books this AM and have had nothing but problems.

First, my computer wouldn't recognize the device. Finally got that to work (or at least I thought I did). The contents of the drive appeared on the screen, but when I tried to transfer books, I kept getting error messages ... device not connected, can't transfer book, etc.

After messing with it for quite some time without success, I unplugged the USB and let everything set for awhile.

When I plugged it back it, clicked OK on the Reader, the drive showed up on "My Computer" but when I open it, the page is blank.

Also ... I downloaded the firmware before I did any of this and am unable to set the clock. When I click on "5" in Settings, nothing happens.

ALSO ... on the main menu, when I click on "Digital Editions" nothing happens, even though it says there are 2 Directories.

<frustrated sigh>

Any assistance would be GREATLY appreciated.

P.S. I'm usually fairly 'tech-ish,' but this has got me bamboozled.
dear Nan:

Please relax! You are 100% covered. I KNOW you are anxious to read. I sense your frustration.

Please do the suggestions by those above. Do not get frustrated again. You can call Tech Support tollfree, Monday-Friday 9:00 a.m. to 6:30 p.m. PST at: 1-866-368-8788 or email: support@astak.com. These people are friendly and can walk you through this.

First priority is to charge 100% (8-12 hours)

THEN, do the latest firmware upgrade (www.theEZreader.com under "support").

The FAQ sheet will tell you how to be sure you are charging correctly and how to do a Firmware Upgrade.

If this does not help: call us and let us help!!
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