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I sent a question off to their customer service and the email acknowledging my question told me I would get a response within 24 hours. 3 weeks later, I still haven't received an answer to my question. I don't really need the answer any longer but a response to my email would have been nice.
That hasn't kept me from buying ebooks from them, but I only do that when I can't get the format I want from a cheaper source.
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