MobileRead Forums - View Single Post - DRM Protection Lock-Out Problem

hmgreen · 02-18-2010, 06:26 AM

Anyone see this on their PRS-900?

If I delete a book or newspaper issue on the Reader directly (not when tethered to the computer), all subsequent attempts to read any other book comes back with an almost blank page with a tiny message "Protected Page" or some such text - as if the books were not authorized for the device.

Connecting to my account via wireless, or if at home, connecting it to my PC and opening the Reader software sets things right until the next time I delete something on the Reader again.

Seems to be a software bug. I called Sony Tech Support and they were completely confused and never heard of this. I found the solution by accident.

Has anyone else encountered this or perhaps got an explanation or permanent fix?

Thanks.

02-18-2010, 06:26 AM	#1
hmgreen Enthusiast Posts: 41 Karma: 10 Join Date: Nov 2007 Device: Sony PRS-505, -600, -900, Kindle 2, Touch, PW1 (all gone), PW2, Voyage	DRM Protection Lock-Out Problem Anyone see this on their PRS-900? If I delete a book or newspaper issue on the Reader directly (not when tethered to the computer), all subsequent attempts to read any other book comes back with an almost blank page with a tiny message "Protected Page" or some such text - as if the books were not authorized for the device. Connecting to my account via wireless, or if at home, connecting it to my PC and opening the Reader software sets things right until the next time I delete something on the Reader again. Seems to be a software bug. I called Sony Tech Support and they were completely confused and never heard of this. I found the solution by accident. Has anyone else encountered this or perhaps got an explanation or permanent fix? Thanks.