Quote:
Originally Posted by desertgrandma
I can tolerate waits. There are always last minute urgent patients.......I've been one.
Overbooking is another matter.
Office staff is a huge pain in my arse. The current accepted behavior by them is unacceptable.
Talking loudly to each other about personal problems, complaining about schedules, and total lack of professionalism is just mind boggling.
I love my doc, but hate his office.
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The office manager is right on top of the front desk staff to make sure they are compliant with Mayo Standards of Conduct. We take customer service very seriously. (Except for Dr Ican'tbebotheredwithevenstartingontime.)