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I purchased the book on the 21st of June. I was fed up because after leaving three emails to Sony support they had still not contacted me other than the standard "Your comment has been received" emails.
Thankfully, Sony finally contacted me after I wrote in my third email that I was going to complain on Mobileread. They responded last night by refunding my money and offering to give me the book for free once they had corrected the problem.
Although the gesture is nice, I still find it annoying that a book I bought over two weeks ago is still not in my hands. I literally could have bought the book at a conventional store and finished reading it over the weekend (two weeks ago) as I had originally planned.
The whole point of buying an ebook is convenience and there is nothing convenient about buying a book online and not receiving the correct one. If all the rumors of the Sony supporting the Adobe format is true then I think the Sony Connect store will shortly go out of business if this is the best that they can do.
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