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Yes, it's really terrible that a book shop gives a customer the support number for Adobe... they sell eReaders so everybody should be a Tier 3 support expert for the software and hardware... and all the faulty books that are carefully scanned and/or produced by them... oh no!!! the books come from the publishers but Waterstones must be capable of fixing everything that belongs to everybody else... terrible that they can't tell when a publisher might get round to fixing a book...
Yes, there are problems, yes they could be dealt with more sympathetically in some cases but get real... most of these problems aren't Waterstones fault, they belong to the publishers, the software producers and the hardware producers...
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