MobileRead Forums - View Single Post - Pulse Telecom-any review?

manazca · 02-15-2010, 06:27 PM

STAY AWAY from them! Horrible customer service. After the Haiti earthquake we started calling in Haiti as my father was there. We made more than 5 attempts each day starting from January 13. When I received my bill I was SHOCKED!! All our attempts have been charged even if we didn't talk (lines were and still are for the most part down!) We had several 1-minute and 2-minute calls on the bill for a total of $20. When I called the customer service the representative was rude and aggressive. I asked for a supervisor, she rejected it at first than the supervisor came and didn't even let me present the situation. No word of sympathy, NOTHING. In Quebec companies gave free calls to Haiti after the earthquake. I was charged for failed attempts! I will make an official complain and go to the media about it. This is definitely the worst customer service I have ever encountered. There are plenty of other companies much better on the market. Don't waste your time and money with them.

02-15-2010, 06:27 PM	#3
manazca Junior Member Posts: 1 Karma: 10 Join Date: Feb 2010 Device: none	STAY AWAY from them! Horrible customer service. After the Haiti earthquake we started calling in Haiti as my father was there. We made more than 5 attempts each day starting from January 13. When I received my bill I was SHOCKED!! All our attempts have been charged even if we didn't talk (lines were and still are for the most part down!) We had several 1-minute and 2-minute calls on the bill for a total of $20. When I called the customer service the representative was rude and aggressive. I asked for a supervisor, she rejected it at first than the supervisor came and didn't even let me present the situation. No word of sympathy, NOTHING. In Quebec companies gave free calls to Haiti after the earthquake. I was charged for failed attempts! I will make an official complain and go to the media about it. This is definitely the worst customer service I have ever encountered. There are plenty of other companies much better on the market. Don't waste your time and money with them.