Thread: Frustrated with Car Toys
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Old 02-15-2010, 04:29 PM   #10
Robertb
Astak Director, Bus. Devl
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Posts: 2,560
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Join Date: Apr 2008
Device: Astak Pocket PRO
Sending copy to Car Toys.
Quote:
Originally Posted by Davimee View Post
I am about kicking myself right now. Wednesday, February 3rd I went in to Car Toys and asked if I could order the purple Pocket Pro. They said that would be fine, and took a $110 deposit. He told me it would be there in about 5 days. The reasons I went with Car Toys rather than ordering directly from Astak was to order locally, plus they offered me a discount for being a home school teacher. And right now, every little bit of savings helps.

Wednesday, the 10th, I called Car Toys and asked if they could tell me the status of my order. I figured I'd give them an extra couple days before calling, so I waited a full week after placing the order, rather than just 5 days. They said nothing has been received yet, but they'll call me when it comes in. They said it should be in by Friday.

So yesterday (Friday) I called again. I asked if they've received it, and the person who answered the phone at first couldn't find any record of the order. I told him if they haven't ordered it yet to just cancel, because we're moving out of town on Tuesday. I don't want to have to drive back to town to get it, once it comes in. Plus, I figured I could still order directly from Astak and at this point still get the free light. So I gave him my name and when he entered it into the computer he said he found the order, it should be here any day. I asked if UPS delivers on Saturdays and he said yes. So I'll wait until Monday, and if I still haven't heard anything I'm going into the store to cancel my order and try to get my money back. According to their web site, once a special order has been placed it cannot be canceled, and it is not returnable. And if you do get a refund for cash or check, it will be processed and sent AFTER 14 days. I guess I won't be getting my Pocket Pro any time soon. I am very frustrated with Car Toys. Not with Astak - from everything I've seen here I believe they are a wonderful company, and I do eventually want to buy an ereader from them. But I am very disappointed with Car Toys. The discount was not worth this, and by the time I am able to be refunded my money, it will be too late to order from Astak and get the light. That's not really a big deal, but I'm just very frustrated with the whole thing. At this point I am wondering if they really placed the order in the first place.
Dear Davimee:

I apologize for Car Toys. I will talk with them. I am sending a copy of your post to them so they know.

Car Toys will improve!!
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